Frequently Asked Questions

Hello! Let us introduce ourselves: The Step Up Club is us, Alice and Phanella. Phanella is an Accredited Executive Coach with expertise in law and finance from her previous City career. Alice is a media expert, a well-known journalist and gets businesses and people connected and visible.

Together, we are modern female career experts, with the accredited expertise to properly guide you into the next (exciting!) sphere of your careers, but mostly we’re just real women, like you, who have fought and overcome our own career battles.

A bit of background: we’ve written a best selling book, have a top #20 ranking podcast and have been featured in lots of glossy magazines, but the most exciting part of what we do is running our beloved Step Up School courses.


You can indeed! Since launching our first round of Step Up School in 2017 (and running 3 successful rounds in Jan '18, Sep '18 and Jan '19!) we've helped 1,000s of women to achieve their career and business potential. 

Here are the types of changes that Step Up School has helped to create: new business launches, angel investment for more established entrepreneurs, promotions, 50% pay rises, smooth returns to work after long breaks and women falling back in love with the jobs they already have. Our Step Up School courses really are brilliantly transformative – life-changing even. 

Yup, we know that’s a huge claim, but we have so many testimonials from our alumni to prove it. Our course changes careers, and lives, because we put you back into the driving seat.

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Good question!  Just go to the Step Up School course store, you will be guided through a simple registration process.  

The cost of each course varies, depending on the duration and the nature of the course.  The program cost is set as a mere fraction of what you would pay for a 1-on-1 coaching session, whilst delivering benefits and value far beyond that of a standard coaching session. 

Well, firstly our courses are based in our deep expertise and experience running courses and coaching women to achieve their dreams. Each course is action-oriented, practical and transformative. We both care deeply care about you — our students. But we are also true experts in our field with many hours of coaching and training under our belts, as well as Phanella’s Accredited Executive Coach status. You get access to us several times throughout your course, and lots of support to help you make the most of the learning and community along the way.

We carefully price our courses so they are accessible for those looking to invest time and energy into their careers, businesses and, of course, themselves. We are . very proud of the final result and stand behind each and every one of our lessons.

The quality of the content and support is equivalent to other online courses that cost around £2000+.
Most importantly, we know that the benefits our students experience are priceless.

Instead of asking whether the course is worth the investment, ask if you're ready to invest in yourself.

Because you'll be receiving all the content up front, all sales are final and non-refundable. 

If you have questions on if this course is the right fit for you, send us an email at [email protected] and we'll be happy to help in any way we can!

Our Step Up School courses are designed to fit around busy lifestyles and is accessible from any device: you can download material, keep a checklist of completed modules and watch videos all on the site.

Whilst you can go deep into each topic and invest significant time, you can complete each course and see real benefits in your career and business by just committing 1-2 hours a week. This could be in the evening, on the walk to work (everything is on podcast as well as online) or even in the bath!

If you’re not able to carve out that much time, don’t worry. You have a year's access to your purchased course, so you can go through it at your own pace. Most of our students have full-time jobs or businesses and families.

We understand that everyone has different learning styles, which is why Step Up School course content is delivered in multiple ways to speak to your personal learning style. This means that you can sit at your laptop and read each lesson OR listen to it as an mp3 file for on the go learning! There are also videos that accompany every course so that you can watch us as well as PDF worksheets - download or print, it's your choice!

So, whether you prefer to read, write, watch, or listen, you'll be covered.

If you have technical issues or are simply have a workout or lesson you need additional help with, you can email [email protected] and we'll get back to you within 72 hours. Alternatively, take your challenge to our exclusive Facebook group and post a question to the group. 150+  heads (Yup, that's how many we already have in the group) are better than 1 after all!

Yes absolutely, our courses are designed to be viewed on any device (computer, tablet or phone), so that you can do so at a time and place that fits into your busy schedule.

We absolutely recommend embarking on this journey with a friend or colleague – the support you will give each other will ensure you get the most out of the courses and stay on track!  It is however not possible to share a registration, so you will need to sign up individually, but we do offer a friends referral discount, so please email us at [email protected],co if you are interested in signing up with a friend. Note: access to each individual members' courses is tracked via your IP address. If we see any suspicious behaviour we may investigate and subsequently restrict your access to your courses.

Yes you sure can.  Step Up School courses are designed to hold relevance to women all over the world and can be accessed from any location where you have internet connection.

Your personal information is stored securely on the Kajabi platform which hosts our Step Up School courses.  Step Up Club will communicate directly with you to support you through your courses, but we do not share your information with any third parties.  Please have a read of our Privacy Policy and Terms of Use on the website for further details.

This group will never expire, once you’re in, you’re in for life!

If you have a question that is not answered here, we'd love to hear from you at [email protected].


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